Make a missed payment & update payment method

by | Jan 12, 2020 | How To's | 0 comments

So you’ve missed a payment, no worries! It happens. Here’s how to update the payment method and make the missed payment.

Step 1.

You need to login to your account. Here’s a thorough breakdown of how to do that.

From any page of the website, click the small hamburger menu.  

Click the “My Account” option.

Use your username or email address and your password and hit the “Log in” option.  

If you can’t recall your password, simply tap the “Lost your password?” option and by using your email or username the system will send you an email with a link to reset your password.  

Step 2.

Firstly, let’s fix that payment method.

From the dashboard, click “Payment methods”

Add your credit card information and then hit the “Add Payment Method” option.

When complete, go back to the dashboard.

Step. 3

Make Payment: From the dashboard of your account, click “Subscriptions”.

On the subscriptions page, you should see a subscription that is “on hold“. Click the “View” option next to that subscription.
Under the related orders you will say a payment that has failed. Hit the “Pay” option and complete the purchase.
From there it’s quite straight-forward. Complete your purchase and the new payment method you added will be utilized for future orders. If you have any questions, use the support contact phone number you’ve been given or email
Share This


Submit a Comment

Your email address will not be published. Required fields are marked *

five × 3 =

More IdeaSwell Articles