All of our hosting solutions include a complete site speed optimization overhaul in order to minimize website load time. We utilize some of the best cloud servers available with an average of .01% down time. Most likely, if you site is ever to go down, you nor your site visitors will ever notice the outage.
Although WordPress is a great search engine optimization and contentment management platform, it runs a database with a user interface susceptible to digital threats. All our sites are built with advanced security protocols in place. Regular malware scans will be run to alert us to any potential security breaches or areas in need of patching.
Backups: In order to have a full proof back up plan in place we perform regular backups of client websites. In the event of a security breach we will first make a complete clone of the infected website, restore the live site to a previous, non-infected version, and then we will go back to the cloned, infected site in order to understand where the breach came from.
Cancellation Policy for Hosting & Support
You may cancel at anytime. Cancelation of site hosting and support will effect your website’s uptime. We give clients a 90 day grace period prior to removing their websites from our servers in the event of cancellation or delinquency.
How to cancel: You must cancel prior to the upcoming recurring month. Refunds and partial credits are not options with the support fees. To cancel, either log into your account on ideaswell.com and click “manage subscriptions” and follow the prompts to cancel. OR – Email AND text us and be sure to acquire a confirmation response from one or the other.